Councillor Jon Taylor, Cabinet Member for Education, Transformation and Skills, introduced the report.

Following a short debate, Cabinet agreed to:

·         Note positive progress made against the LGA Peer Challenge recommendations since the peer review report to Cabinet in November 2018

·         Note the work across the Council to improve customer experience as set out in Appendix 1

·         Note the Cabinet working group key outputs document

·         Agree that the Customer Experience Programme will be renamed “The Way we Work” and to support the further development and delivery of enabling projects as described in the report