Issue - meetings
101 Update
Meeting: 03/02/2017 - Devon and Cornwall Police and Crime Panel (Item 46)
The Panel will receive an update on the 101 service.
Additional documents:
Minutes:
The OPCC Chief Executive and Monitoring Officer provided the Panel with a 101 service update.
The Panel were advised that –
(a) |
the performance for the 101 service continued to be strong, with average waiting times of three minutes, with 90% of these calls being transferred within 10 minutes;
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(b) |
the 101 service would be part of a discussion between the PCC and the Chief Constable with service standards to be set as part of the connectivity plan. More information would be provided in due course;
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(c) |
the OPCC and Chief Constable acknowledged the fragility of the service, but hoped that the performance of the service would continue to be strong. |
In response to questions, the Panel were advised that -
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(d) |
the service standards would cover all forms of contact with the Force;
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(e) |
no statistics were available for e-mail contact, although anecdotal feedback was good, with response times between 24-48 hours;
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(f) |
more comprehensive statistics for waiting times would be provided at the next meeting. |
The Panel noted the report.