(a)

the performance for the 101 service continued to be strong, with average waiting times of three minutes, with 90% of these calls being transferred within 10 minutes;

(b)

the 101 service would be part of a discussion between the PCC and the Chief Constable with service standards to be set as part of the connectivity plan.  More information would be provided in due course;

(c)

the OPCC and Chief Constable acknowledged the fragility of the service, but hoped that the performance of the service would continue to be strong.

In response to questions, the Panel were advised that -

(d)

the service standards would cover all forms of contact with the Force;

(e)

no statistics were available for e-mail contact, although anecdotal feedback was good, with response times between 24-48 hours;

(f)

more comprehensive statistics for waiting times would be provided at the next meeting.