Councillor Jon Taylor, Cabinet Member for Education, Transformation and Skills, introduced the report.

Following a short debate, Cabinet agreed to:

·         Note positive progress made against the LGA Peer Challenge recommendations since the peer review report to Cabinet in November 2018

·         Note the work across the Council to improve customer experience as set out in Appendix 1

·         Note the Cabinet working group key outputs document

·         Agree that the Customer Experience Programme will be renamed “The Way we Work” and to support the further development and delivery of enabling projects as described in the report

Councillor Jon Taylor, Cabinet Member for Education, Transformation and Skills, introduced the report.

Following a short debate, Cabinet agreed to:

·         Note positive progress made against the LGA Peer Challenge recommendations since the peer review report to Cabinet in November 2018

·         Note the work across the Council to improve customer experience as set out in Appendix 1 (pack pages 9-14)

·         Note the Cabinet working group key outputs document (pack pages 43-46

·         Agree that the Customer Experience Programme will be renamed “The Way we Work” and to support the further development and delivery of enabling projects as described in the report