Agenda and minutes
Venue: Warspite Room, Council House
Contact: Jamie Sheldon, Democratic Support Officer
Media
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Declarations of Interest Councillors will be asked to make any declarations of interest in respect of items on the agenda. Additional documents: Minutes: There were no declarations of interest made by Members in accordance with the code of conduct. |
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To confirm the minutes of the meeting held on 25 November 2020. Additional documents: Minutes: Agreed the minutes of 25 November 2020 as an accurate record of the meeting. |
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Chair's Urgent Business To receive reports on business which in the opinion of the Chair, should be brought forward for urgent consideration. Additional documents: Minutes: There were no items of Chair’s Urgent Business. |
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Additional documents: Minutes: Alan Knott (Policy Advisor) provided the Performance, Finance and Customer Overview and Scrutiny Committee with the latest national picture in respect of policy announcements and legislation relating to this committee.
The Committee noted the report. |
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Corporate and Customer Services Review Update - presentation Additional documents: Minutes: Andy Ralphs (Strategic Director of Customer and Corporate Services), Sophie Chiswell (Service Manager for Contact Centre) and Craig Fritzsche (Service Manager) gave a presentation to the Committee upon the Contact Centre, the Revenue and Benefits Services, Council Tax & Benefits Performance and the Registration & Coroners Service.
Key areas of questioning from Members related to –
Agreed that future updates provided to committee upon the contact centre would include all methods of communication, including face to face contact, social media, email and call data in order to provide a better spectrum of information and issues.
The Committee thanked the contact centre staff and those in customer services for their work during the pandemic. |
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Corporate Performance, Monitoring Report 2020/21 Quarter 2 PDF 154 KB Additional documents: Minutes: Andrew Loton (Head of Governance, Performance and Risk) presented the report to the Committee -
The Corporate Plan Performance report detailed how the Council was performing against its priority performance indicators that were agreed at the inception of the Corporate Plan.
It provided an analysis of performance as at the end of September 2020 against the Council’s key performance indicators (KPIs), providing a detailed performance update against the Corporate Plan priorities.
This report formed part of the Council’s Performance Framework and was a key part of our aim to achieve a ‘golden thread’ from the Corporate Plan and its KPIs and delivery plans, through to service and team level business plans, and ultimately to individual objectives.
This report focused on performance indicators that were under the remit of the Performance, Finance and Customer Focus Overview and Scrutiny committee. The report included updates on a number of subjects, including; Street Cleanliness, Prevention of Homelessness, Staff Sickness and Council Tax collection.
Key areas of questioning from Members related to –
Agreed that –
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Additional documents: Minutes: Members discussed the work programme for 2020/21.
It was agreed that the following item would be included as an agenda item for a future meeting:
· Progress report: Crematorium
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