(1)

subject to work undertaken by Strategic Housing Services in priority neighbourhoods being continued to be known as ‘neighbourhood management’, locality and neighbourhood working is renamed ‘neighbourhood working’ (Task and Finish Group Recommendation (R1);

(2)

best practice protocols regarding neighbourhood meeting arrangements are produced and shared amongst Neighbourhood Liaison Officers (NLO) and newly designated Senior Management Team members, with a view to promoting, implementing and monitoring consistent high quality arrangements.  This would include flexibility over meetings to allow joint neighbourhood meetings up to ward level (only) if agreed locally (R3);

(3)

the role and identity of members are included in publicity regarding neighbourhood meetings (R4);

(4)

NLO roles are reviewed to ensure that skill sets of individuals match the demands of the job and specific training needs analysis is  carried out to ensure training and development is available where

needed.  Line managers of NLOs will include the role within the NLO’s personal objectives, and will seek feedback from councillors at appraisal. NLO’s and their line managers will ensure that the role is integral to, rather than in addition to their work programme, and that adequate support is available to assist them in the role (R5);

(5)

analysis of repeat issues in neighbourhoods, and of complaints is undertaken to ensure that the necessary learning is taking place. This practice will be included in best practice protocols for

neighbourhood working (R7);

(6)

a review is undertaken by the Customers and Communities Overview and Scrutiny Panel and a report submitted to the Overview and Scrutiny Management Board with respect to the role of community infrastructure and community anchor organisations in supporting neighbourhood working and combine with decision (8) below (R8);

(7)

neighbourhood profiles are reviewed and updated in line with the findings and recommendations of this review (R11);

(8)

a review is undertaken of communication methods around neighbourhood working, with recommendations back to the Customers and Communities Overview and Scrutiny Panel and

combine with decision (6) above (R12);

(9)

with regard to R14 that a review of these arrangements is carried out as a Task and Finish Group in July 2012, it is suggested to the Overview and Scrutiny Management Board that the review is held later to allow a full 12 months of implementation under the new arrangements;

(10)

the Management Board’s request that in order to better inform the next review, the cost in officer time attributed to localities working between now and then should be recorded, is accepted.