Issue - decisions
Customer Experience Progress Report (to follow)
13/08/2019 - Customer Experience Progress Report (to follow)
Councillor Jon Taylor, Cabinet Member for Education, Transformation and Skills, introduced the report.
Following a short debate, Cabinet agreed to:
· Note positive progress made against the LGA Peer Challenge recommendations since the peer review report to Cabinet in November 2018
· Note the work across the Council to improve customer experience as set out in Appendix 1
· Note the Cabinet working group key outputs document
· Agree that the Customer Experience Programme will be renamed “The Way we Work” and to support the further development and delivery of enabling projects as described in the report