Issue details
Changes to Contact Centre Services
Focusing limited resources within the Contact
Centre to support and prioritise the city’s most vulnerable
to access Council Services who are digitally exclude
Decision type: Key
Reason Key: Significant impact on communities living or working in two or more wards;
Decision status: For Determination
Wards affected: (All Wards);
Notice of proposed decision first published: 21/09/2022
Priorities: Financial;
Open/Exempt: Open;
Lead member: Cabinet
Lead director: Strategic Director for Customer and Corporate Services
Department: Customer and Corporate Services
Contact: Andy Ralphs, Strategic Director of Customer and Corporate Service Email: andy.ralphs@plymouth.gov.uk.