Issue details

Changes to Contact Centre Services

Focusing limited resources within the Contact Centre to support and prioritise the city’s most vulnerable to access Council Services who are digitally exclude

Decision type: Key

Reason Key: Significant impact on communities living or working in two or more wards;

Decision status: Recommendations Approved

Wards affected: (All Wards);

Notice of proposed decision first published: 21/09/2022

Priorities: Financial;

Open/Exempt: Open;

Comment: Councillor Richard Bingley

Lead member: Cabinet

Lead director: Strategic Director for Customer and Corporate Services

Department: Customer and Corporate Services

Contact: Andy Ralphs, Strategic Director of Customer and Corporate Service Email: andy.ralphs@plymouth.gov.uk.

Making Representations: Please contact andy.ralphs@plymouth.gov.uk if you would like to make representations. Any non-confidential document(s) may be obtained from the officer contact by email or from Plymouth City Council, Council House, Plymouth, PL1 2AA.

Information to be considered by the decision makers: Decision Sheet EIA Any other relevant documents

Is this decision due to be taken in private? (Yes/No): No