Issue details
Changes to Contact Centre Services
Focusing limited resources within the Contact
Centre to support and prioritise the city’s most vulnerable
to access Council Services who are digitally exclude
Decision type: Key
Reason Key: Significant impact on communities living or working in two or more wards;
Decision status: Recommendations Approved
Wards affected: (All Wards);
Notice of proposed decision first published: 21/09/2022
Priorities: Financial;
Open/Exempt: Open;
Comment: Councillor Richard Bingley
Lead member: Cabinet
Lead director: Strategic Director for Customer and Corporate Services
Department: Customer and Corporate Services
Contact: Andy Ralphs, Strategic Director of Customer and Corporate Service Email: andy.ralphs@plymouth.gov.uk.
Making Representations: Please contact andy.ralphs@plymouth.gov.uk if you would like to make representations. Any non-confidential document(s) may be obtained from the officer contact by email or from Plymouth City Council, Council House, Plymouth, PL1 2AA.
Information to be considered by the decision makers: Decision Sheet EIA Any other relevant documents
Is this decision due to be taken in private? (Yes/No): No
