Agenda and minutes
Venue: Council House
Contact: Helen Rickman, Democratic Advisor
Declarations of Interest
Councillors will be asked to make any declarations of interest in respect of items on the agenda.
There were no declarations of interests in accordance with the code of conduct.
Chair's Urgent Business
To receive reports on business which in the opinion of the Chair, should be brought forward for urgent consideration.
There were no items of Chair’s urgent business.
The Committee will consider the decision called in by Councillors Haydon, Mrs Aspinall and Coker.
Councillors Riley and Tofan arrived at 9.35am.
Councillors Haydon, Mrs Aspinall and Coker introduced the reasons for the call-in and highlighted:
Between 1 April to 31 October 2022, 1670 calls were made, of which
only 61% were answered;
It could be difficult to complete some Council forms online, such
as the Blue Badge Form, meaning those who are not digital excluded
or vulnerable, do not wish to use online services;
Not all residents who would need to access services at Central
Library would find it easy to get there physically, but furthermore
working people would find it harder to get there on the specific
day they needed to;
Wait time on the Council Number could be up to an hour long, taking
up residents time and money, especially if they had to call from a
The data in the report was from the 2011 Census;
Residents were being directed to libraries for support, but most
were not open full time, making it harder for residents to access
Plymouth was a trauma-informed city and the change policy proposed
did not seem in line with this;
They were not satisfied that the list of priorities and
non-priorities was correct;
With the number of phone calls unanswered, the Contact Centre
should be something that was expanded, not contracted;
Councillors should work collaboratively to improve the lives of
residents, and encourage them to access the services they were
entitled to, not make it more difficult;
Risks were named in the mitigation measures part of the policy
stating that it could lead to isolation of some
l) Loss of some bus routes and increases in bus fares would make it harder for some residents to get into Central Library.
In response to
questions it was highlighted;
An individual who Councillor Haydon had unsuccessfully tried to
help get a bus pass, now refuses to try again to apply, following a
traumatic visit to St Budeaux Library, which means he will no
longer exit his property and travel around the city;
St Budeaux Librarians had explained that post-COVID19, librarian
staff were not able to support individuals and the gentleman would
need to access an appointment on a Thursday at Central
Some residents would need to walk further to get to a bus stop
following the cancelling of some routes, making it harder for less
mobile residents of the city to travel to libraries to access
Some residents might have had to pay more to travel into the city
centre by taxi because a bus route had been removed, a cost some
wouldn’t have been able to afford with the Cost of Living
Most local libraries had very specific opening hours, making it
more difficult for residents to access what they could at their
r) Councillor Haydon and her husband had had difficulty completing a blue badge form online for a family member, ... view the full minutes text for item 31.